| A client with damaged hair needs care but wants a style. |
Sometimes you will get clients whose hair was done by a braider who
did their hair too tight, or using bad technique that has caused damage.
In such cases, just explain to the person what exactly is wrong, and
what needs to be done to correct it before any more tension is applied
to the hair. Offer a maintenance plan that is about the same price
range as the style they wanted, even if it means that you or one of your
employees will be doing their hair every couple of days to make sure that
the treatment takes.
For severe scalp damage, you may want to refer them to a dermatologist
who will give inexpensive consultations and hair and scalp recovery instructions,
so you have specific information. |